How long does shipping take?

Orders are processed within 2–3 business days, followed by an estimated 4–9 business days for transit. Total delivery time is typically 6–12 business days.

Do you offer free shipping?

Yes. Cedar Atelier offers free shipping on all orders, with no minimum purchase required.

Where do you ship?

We currently ship throughout the United Kingdom. We do not ship to PO Boxes, military addresses, or certain restricted areas.

What payment methods do you accept?

We accept Visa, Mastercard, Apple Pay, Google Pay, and Shop Pay. All prices are listed in ZAR.

Can I return my order?

Yes. We offer a 30-day return policy. Items must be unworn or unused, with tags attached and in their original packaging.

Who pays for return shipping?

If your item is defective, damaged, or incorrect, Cedar Atelier covers the return shipping cost. For other returns, the customer is responsible for return shipping costs.

How long do refunds take?

Once your return has been received and inspected, approved refunds are issued to your original payment method within 10 business days. Your bank or payment provider may require additional processing time.

What if I receive a damaged or incorrect item?

Please contact us at info@cedaratelier.com as soon as possible after receiving your order. We'll review the issue and work to resolve it.

How can I contact Cedar Atelier?

You can reach us at info@cedaratelier.com. Our customer service hours are Monday–Friday, 8:00–17:00 and Saturday–Sunday, 9:00–16:00. We typically respond within 12 hours.